Pokerstars Casino Review

About PokerStars Casino

According to Wikipedia, PokerStars averages more than 15,000 players every day - making it the biggest online poker site in the world. Traffic aside, this also shows in their award-winning platform and offerings. In fact, they won the EGR Innovation in Casino award last year for their differential Casino Races.

While they’ve had a solid poker offering for nearly two decades now, their casino arm actually debuted only in 2015. You won’t have anything to worry though as it’s owned by The Stars Group - an established leader in online gaming with a number of big brands under its belt. This includes PokerStars, BetStars, and Full Tilt. if you’re already familiar with these brands, you’ll notice PokerStars Casino utilizes the same color palette of red, black, and white. In addition, its reputation is guaranteed by strict regulatory bodies including the UK Gambling Commission and the Malta Gaming Authority.

Licenses and Safety

The PokerStars Casino is regulated and licensed by no less than 4 separate governing bodies. It might seem like overkill to a casual player but it’s understandable given its scale and reach. As we have mentioned, this includes The UKGC and The Malta Gaming Authority as well as The Swedish Gambling Authority and Isle of Man Gambling Supervision Commission.

All of these means that PokerStars Casino adheres to the highest possible standards when it comes to safety, security, and fairness. This also proves that they have effective anti-money laundering, anti-fraud, and responsible gaming procedures in place. They work with gambling problem support sites such as Gamble Aware and Gamcare and offer features like self-exclusion, time, and deposit limits.

When it comes to information security, PokerStars Casino relies on the industry’s standard security protocols like 128-bit data encryption to secure online transactions and protect customer information. In addition, it’s certified by eCOGRA - a leading independent and internationally-approved testing agency whose job is to ensure fair play, demand responsible behavior from operators, prevent crime, and ensure fast and accurate payments. What’s more, if you ever find yourself filing a dispute, you’ll be assisted by a third-party called IBAS or Independent Betting Adjudication Service. All in all, we can say that PokerStars Casino is one of the safest and more reliable casinos online.

Games and Software

The selection of games here is second to none with more than 1,300 slots and over 240 progressive jackpot offerings. You’ll find exclusive games that you won’t find anywhere else too! Developed by PokerStar’s parent company, Flutter Entertainment, you can play limited titles like Spin & WIn Roulette, Diamond Stars, and Super Elephant. Other than these, you’ll find the usual favorites from top-tiered game providers like NetEnt, Playtech, and Evolution Gaming. On the other end of the spectrum, you’ll also find games developed by niche software providers such as SkyWind, Stakelogic, and High5. You can use the search button to find games by title or provider.

If slots aren’t your thing, the game lobby is further divided into four other sections: races, live casino, card & table, and instant win. You can play live Roulette, Blackjack, Baccarat, and Sic Bo as well as video poker. Another unique feature is the races where you can join competitions and pocket extra cash.

Software Providers

PokerStars Casino partners up with the following game providers:

• Stars Studio
• Pragmatic Play
• Skywind
• NetEnt
• Blueprint
• Evolution
• Playtech Live
• Stakelogic
• Thunderkick
• High 5
• Leander
• Quickspin

Mobile Casino

PokerStars Casino’s mobile app is just as groundbreaking as its full desktop site, if not more. It’s compatible with both Android and iOS and uses cutting-edge technology like TouchID or FaceID logins. You can also navigate the entire platform on mobile with quick and easy touch and swiping motions, including playing the game itself.

Another thing that’s worth mentioning is the My Casino section which functions as a personalized dashboard. There, you can see the last games you played, current offers and bonuses, the latest casino tournaments, progressive jackpots, and even game suggestions. Not a fan of mobile apps? You can access PokerStars Casino on your mobile device via instant play too! Either way, you’ll have the entire library of 1,300 games on your hands.

Bonus and Promotions

Unfortunately, there’s no heart-thumping welcome bonus here. Instead, they have a measly offer of 50 free spins to welcome their new players. Even that has a few conditions. In order to claim your free spins (which you can play on Tomb of Ra Classic ONLY), you need to make a minimum deposit of £10 using your debit card and spend it on any slots. Once you meet the wagering requirement, only then will you get your first 25 free spins. The remaining 25 spins will be credited within 24 hours. It’s a huge letdown but if you can look past that, they have exciting tournaments and lucrative daily, weekly, and seasonal promotions.

Deposits and Withdrawals

PokerStars Casino no longer accepts payments made with Visa or Mastercard, but you can make your deposits or withdrawals using the following:

• Cheque
• Direct Bank Transfer
• Local/Fast Bank Transfers
• Paysafecard
• AstroPay Card
• Neteller
• QIWI
• Moneta
• Mobile
• Skrill
• Ukash
• Todito Cash
• Yandex Money
• WebMoney

While other casinos take about 72 hours to process your request, PokerStars Casino has an impressive pending time of only 24-48 hours. Understandably, the time frame with which the money reaches your bank depends on the payment method you used.

Customer Support

PokerStars Casino has a comprehensive knowledge base section so you probably won’t be needing the assistance of a customer care agent. If you do, however, it is a bit of a pain in the neck getting a hold of one. There’s no telephone number on the site although you can send a ticket through a contact form. There is a live chat feature though but you’ll have to be logged in. Otherwise, a bot will ask you a series of never-ending questions. All in all, we expected better from a company of this size.